Shipping policy

Shipping Policy

Thank you for choosing Vitarola Nutrition. We are committed to delivering your order quickly, safely, and efficiently.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, order processing times may be slightly extended. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Domestic Shipping

Estimated delivery: 5–9 business days

International Shipping

Estimated delivery: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, customs procedures, weather conditions, and carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 48 hours for tracking details to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Vitarola Nutrition is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

Lost or Delayed Packages

While we work with trusted shipping partners, delivery delays can occasionally occur.

If your package appears lost or significantly delayed, please contact our support team and we will do our best to assist you.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the damaged item(s)
  • Photos of the packaging

We will review your claim and work toward a suitable resolution.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team:

Email: support@vitarolanutrition.com

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM

Vitarola Nutrition

Premium wellness products delivered with care. Supporting your health journey every step of the way. 🌿💚